1. Order Processing Time
Once your order is confirmed, our team begins processing immediately to ensure timely dispatch.
- Standard processing time is within 1–2 business days from the time of order confirmation.
- This timeline may be extended during major sale events, festive seasons, or promotional periods (up to 3-4 business days).
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Estimated Delivery Time
Delivery time is calculated from the time of dispatch (after processing).
- Standard Delivery: You can expect delivery within 3–7 business days for most locations within India.
- Please Note: Delivery timelines are **estimates** provided by our courier partners and are not guaranteed. Delays may occur due to unforeseen circumstances like remote location accessibility, natural calamities, or courier operational bottlenecks.
3. Shipping Charges
Transparency is important to us. Shipping costs are calculated based on the weight of the package, destination, and selected service.
- Any applicable shipping charges will be clearly displayed to you at the checkout page before you make the final payment.
- Laveora Essence may run Free Shipping promotions from time to time, which will be applied automatically at checkout if your order qualifies.
4. Tracking Your Order
We ensure you stay informed about your shipment's journey.
- Once your order has been successfully shipped, you will receive an email or SMS notification containing the tracking number and a link to the courier partner's website.
- You can use this tracking number on the courier partner’s portal to get real-time updates on your shipment status.
5. Damaged or Lost Shipments
We take utmost care in packaging, but external factors can sometimes lead to issues:
- Damaged Shipments: If you receive a damaged product or packaging, please report the issue to us within 48 hours of delivery. Attach clear photos of the damage to expedite the resolution process.
- Lost Shipments: In the rare event of a lost shipment, we will coordinate directly with the courier partner to initiate a trace and file a claim. The resolution process for lost items may take several days or weeks, and we appreciate your patience during this time.