1. Order Acceptance & Availability
All orders placed by you are considered an offer to purchase and are subject to acceptance by Laveora Essence and product availability.
- Confirmation: We will confirm acceptance of your order via email or SMS once the order details are verified.
- Right to Refuse: We reserve the right to refuse or cancel any order for reasons including, but not limited to, product being out of stock, errors in pricing or product description, or suspicion of fraudulent activity. If your order is cancelled after payment, a full refund will be processed.
2. Pricing, Taxes & Accuracy
We strive to ensure all pricing information on the website is accurate.
- Currency: All product prices are displayed in Indian Rupees (INR).
- Taxes: Where applicable, Goods and Services Tax (GST) or other local taxes will be calculated and shown clearly on your final invoice.
- Price Changes: We reserve the right to change product prices at any time without prior notice. However, this change will not affect orders already confirmed by us.
3. Payment Methods & Security
We facilitate secure transactions through trusted payment gateways.
- Methods: Payment must be completed using the available secure methods listed on the checkout page (e.g., UPI, Debit/Credit Cards, Netbanking).
- Security: We do not store your sensitive payment card or bank details. All payment processing is managed securely and encrypted by our third-party payment partners.
4. Shipping & Delivery
We commit to dispatching your order within our stated processing timeline.
- Timelines: Delivery timelines are estimates and are dependent on the courier partner and the final destination within India.
- Detailed Policy: For complete details regarding processing time, delivery estimates, shipping charges, and tracking, please refer to our dedicated Shipping & Delivery Policy page.
5. Returns, Refunds & Cancellations
Customer satisfaction is important. All processes regarding returns, exchanges, and refunds are detailed separately.
- Policy: Please review our comprehensive Refund & Cancellation Policy page for specific requirements, eligibility criteria, detailed process, and timeframes for initiating returns or cancellations.
6. Limitation of Liability
We strive to provide defect-free products and services, but certain limitations apply:
- Product Use: To the fullest extent permitted by applicable law, Laveora Essence will not be liable for any indirect, incidental, punitive, or consequential losses (including loss of profits) arising from the use or inability to use the products.
- Maximum Claim: Our total liability for any claim related to the purchase or use of a product is strictly limited to the total value of the order under which the claim arose.
7. Governing Law & Jurisdiction
These Terms & Conditions are constructed and governed in accordance with the laws of India.
- Dispute Resolution: Any dispute, claim, or controversy arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the competent courts located in the city of Laveora Essence's registered business address in India.